Services
Global Vision Technology’s bilingual engineers and salespeople use their skills and knowledge to provide a variety of quality services. We can support your cross-cultural needs from start to finish.
Helpdesk Package
Our annual support package – for all those times you wished you had a magic fix-it button. Unlimited phone, e-mail, and WebEX support, as well as access to our Member Portal. Guaranteed response within 24 hours. English and Japanese communication available, use whichever you prefer!
Onsite Maintenance
Hands-on support at your location performed by one of GVT’s highly experienced engineers. Nationwide coverage in the United States. Covers a wide range of services, from emergency calls to software upgrades. Can be included in yearly remote contracts or purchased à la carte.
Installation and Implementation Services
Software installation and system configuration provided on-site to ensure your new hardware and software is ready to use. Software installation, system configuration and implementation provided on-site to ensure your new hardware and software is ready to use. Hardware placement and OS setup in either Japanese or English (or both!). Available for all products we offer, from 3DEXPERIENCE to XVL. Network and printer/plotter connectivity. Entering and/or retrieving data and data conversion. Quick start-up operational tutorials.
Training
Unique bilingual training for CATIA V5 and ENOVIA. Available in both English and Japanese. Please see our Syllabus for an overview of course contents. Available on-site or at our Michigan and Ohio locations. Hardware for training provided by GVT. Customized to meet your company’s specific training needs.
